Customer Experience Revival Program

Customer

Customer

Customer centric in everything we do and offer
Experience

Experience

Committed to delight the customers we serve every day
Revival

Revival

Ongoing initiatives to improve the customer experience and be the retailer of choice

CXR Program Story

From the elderly to the infants, to the men and women, to the Saudi and Non-Saudi, all are important members of our community. Aligning with Saudi’s Vision 2030 of increasing quality of life in Saudi Arabia, Panda aims to extend its hands to the community and elevate its already high-quality standards of customer experience to an even higher-level deserving of the customer. The Customer Experience Revival (CXR) Program represents Panda’s values and vision of becoming the sustainable leading retailer, innovating to delight the community it serves every day. CXR is based on the building blocks that were tested and verified its success in different areas since 2018, which were: footprint, LIFT, CATMAN, fresh, in store human capital, and strategic sourcing (NTI).

CXR Program Story

What Is The Purpose Of CXR?

To delight Panda customers with an entirely new store experience that combines the greatest look & feel, shopping environment, and product variaties and assortments.
To help Panda in fulfilling its purpose of Partnering with Communities for a Better Life.
To be the preferred partner for communities, and the leading grocery retailer in the country.
To operate as the best-in-class retailer.
To be customer-centric in offerings and service.