Privacy Policy

Last Updated: 15-09-2024

Introduction

"Panda" or "we" or "us" or "our'' are refer to trade name for Panda Retail Company, having its principal place of business at Jeddah with CR No (4030223594) with address PO Box 7333, Jeddah 23511, Kingdom of Saudi Arabia. We value the privacy of our customers and are committed to protecting their personal data in accordance with the Kingdom of Saudi Arabia's Personal Data Protection Law (“PDPL”) and other applicable data protection regulations. This Privacy Statement outlines our practices regarding the collection, use, and protection of personal data.

Data Collection

We collect, use, and process your personal data that you provide to us when you use our online services, visit our physical stores, or interact with us through various channels. This data may include, but is not limited to, your name, contact information, payment details, purchase history, IP addresses, browser type, device identifiers, cookies and browsing behaviour.

How We Collect Your Information

We collect personal data in the following ways:
- Directly from You: Through forms, applications, website, in-stores or other interactions with our e-commerce channel or services.
- Automatically: Through cookies, log files, or tracking technologies when you use our website or application.
-Other Sources if any: From our partners or service providers in compliance with the PDPL.

How long we store your data

We will delete your personal data only if you wish and let us know through contact information below, and we will also delete your account automatically.

Purpose of Data Collecting and Processing

Your personal data is collected and processed for specific purposes, including:
• To provide you with the products and services you request.
• To improve our offerings and your customer experience.
• To communicate with you regarding your account or transactions.
• To conduct market research and analysis.
• To comply with legal obligations and enforce our terms and conditions.
• To provide you with information and Marketing Communication (see Marketing and Communication section) via WhatsApp, SMS, as well as email regarding our products or services that you request from us or which we feel may interest you.

Marketing and Communication

• Personalized Marketing
We may analyse your personal data such as purchase history, preferences, and interactions to provide you with personalized offers, recommendations, and promotions tailored to your interests.
• Direct Marketing: We may send you marketing communications via email, SMS, phone calls, or other communication channels. These communications may include promotional offers, newsletters, special discounts, or information about new products and services.
• Third-Party Marketing: We may share your personal data with third-party marketing agencies or partners who assist us in providing targeted advertising and marketing campaigns. We ensure that these third parties comply with KSA’s data protection laws and process your data solely for the purposes agreed upon.
• Social Media Marketing: We may use your data to display targeted ads on social media platforms (such as Facebook, Instagram, etc.) or to connect with you through social media.
• Surveys and Feedback: We may contact you to participate in surveys, feedback forms, or market research activities to better understand your preferences and improve our products and services. Even if you opt out of marketing communications, we may still need to contact you for non-marketing reasons such as providing updates about your account or transactions.

Consent

By using our app or website or by submitting personal information to the app or to us or to our agents, you consent to our use, share, and process of your personal information by us or through a third party in the manner set out in this privacy policy. You have the right to withdraw your consent at any time through sending us an email on customercare@panda.com.sa

Data Sharing and Disclosure

We do not share your personal data with third parties except as necessary to provide our services, legitimate purposes, comply with the law, or protect our rights. When we do share data, we ensure that appropriate safeguards are in place to protect your privacy.

Data Security

We are committed to safeguarding your personal data and have implemented technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have rights concerning your personal data, including:
• The right to access and obtain a copy of your data.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your data under certain conditions.
• The right to withdraw consent at any time.

If you wish to submit a request to access, modify, or delete your personal data, or raise a complaint, you can do that by sending an email on customercare@panda.com.sa

Changes to the Privacy Statement

This policy is reviewed continuously to ensure its compatibility with updates to relevant laws and legislations, and the users will be notified when it is updated in due course.

Apple Pay

Panda uses Apple Pay as one of the payment method to provide a secure and convenient checkout experience. Please note that we do not store or process any of your payment information directly. All payment-related data is managed by Apple Pay, which ensures secure transactions through its own privacy and security policies. For more information on how Apple handles your data, please review Apple's Privacy Policy.

Contacting us

If you have any questions or concerns about our Privacy Statement and Cookie consent policy or the handling of your personal data, please contact us at customercare@panda.com.sa or call us on our helpline 9200-27707.